The website www.ridepad.in is owned by CONJOINIX TOTAL SOLUTION (herein referred to as “Ridepad”).These General Conditions of Use apply to all services provided by Ridepad (defined herein below). Ridepad owns and operates the Site (defined herein below) in India.
Conjoinix Total Solution (“Ridepad,” “we,” “us” or “our”) Ridepad application, website, and technology platform (collectively, the “Ridepad Platform”). “Car Sharing” means the sharing of a Vehicle for a Trip by a Ridepad Owner carrying a Co-Traveler for that Trip ; “Terms of Service” “Terms” “Terms and Conditions” mean these General Conditions of Use, including the Good Conduct Charter and Privacy Policy of Ridepad as notified on the Ridepad Platform. “Charges” means the amount agreed between Ridepad and the Co-Traveler /Ridepad Rider in relation to the Trip which is payable by the Co-Traveler/Ridepad Rider to Ridepad, also as defined in Point No. 7 “Ridepad Rider” , “Passenger” or “Co-Traveler” means a User who has accepted an offer to be transported by a Ridepad Owner/Driver and includes all other persons who accompany such User in the Vehicle for the Trip. “Ridepad Owner” or “Vehicle owner” or “Driver” means a User who through the Site offers to share a car journey with a Co-Traveler. “User” refers to a registered user of the Ridepad Platform. “Service” refers to any service provided by Ridepad through Ridepad Platform to any User. “Site” means www.rideshare.in, and any other website maintained or operated by Ridepad which offers similar services including any microsites or sub-sites offered through any such website. “Trip” means a given journey in relation to which a Ridepad Owner and a Co-Traveler have agreed upon a transaction through the Site. “Ridepad Account” means an account with the Ridepad Platform opened by a User and used in order to access the Service provided by Ridepad through the Ridepad platform. “Vehicle” means the vehicle offered by a Ridepad Owner for Car Sharing.
These terms of service constitute a legally binding agreement (the “Agreement”) between you and Conjoinix Total Solution (“Ridepad,” “we,” “us” or “our”) governing your use of the Ridepad application, website, and technology platform (collectively, the “Ridepad Platform”). By entering into to this Agreement, you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE RIDEPAD PLATFORM. The terms and Conditions (“Terms”) apply to any and all users of the Ridepad Platform , the users signify their acceptance to these Terms in full and agree to be bound by them. No access to the services will be permitted unless the conditions are accepted in full. No User is entitled to accept part only of the conditions. All users agree to comply with the terms and accept that their personal data can be processed in accordance with the terms and Privacy Policy. In the event if any user fails to comply with the terms, Ridepad reserves the right but not the obligation at its own discretion. To withdraw the Ridepad Account in question and suspend or withdraw all the services to that user without any prior notice.
The Ridepad Platform provides a marketplace where persons who seek transportation to certain destinations (“Ridepad Riders”) can be matched with persons driving to or through those destinations (“Drivers”). Drivers and Ridepad Riders are collectively referred to herein as “Users,” and each User shall create a Ridepad Account that enables access to the Ridepad Platform. For purposes of this Agreement, the driving services provided by Drivers to Ridepad Riders that are matched through the Platform shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a Driver to a Ridepad Rider shall constitute a separate agreement between such persons.
In the event Ridepad modifies the terms and conditions/or Privacy Policy of this Agreement, such modifications shall be binding on you. Ridepad reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the Ridepad Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).
The Ridepad Platform may only be used by individuals who can form legally binding contracts under applicable law. The Ridepad Platform is not available to children (persons under the age of 18) or Users who have had their Ridepad Account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your Ridepad Account, and you agree that you are the sole authorized user of your account.
The Ridepad Owner/Driver agrees: That the Trip shall not be for any fraudulent, unlawful or criminal activity. That they will procure for the Vehicle, a comprehensive insurance policy, which provides insurance cover to the occupants in the Vehicle and covers third party liability. That they will present themselves on time and at the place agreed with the specified Vehicle; That they will immediately inform all Co-Travelers/Ridepad Riders of any change whatsoever to the Trip. If one or more Co-Travelers/Ridepad Riders have made a booking and the Ridepad Owner/Driver decides to change any aspect of the Trip, the Ridepad Owner undertakes to contact all Co-Travelers/Ridepad rider who have made a booking in relation to that Trip and to obtain the agreement of all Co-Travelers to the change. If a Co-Traveler/Ridepad Rider refuses the change, they are entitled to a full refund and without any compensation being paid to the Ridepad Owner/Driver. The Ridepad Owner/Driver must comply with the Good Conduct Charter at all times. The Ridepad Owner/Driver must wait for the Co-Traveler/Ridepad Rider at the pickup point for at least 5 (Five) minutes after the agreed time (however, the Co-Traveler/Ridepad Rider is expected to be punctual).
The Co-Traveler/Driver agrees: That the Trip shall not be for any fraudulent, unlawful or criminal activity. That they will present themselves on time and at the place agreed with the Ridepad Owner/Driver; That they will immediately inform the Ridepad Owner or Ridepad if they are required to cancel a Trip. That they will comply with the Good Conduct Charter at all times. The Co-Traveler/Ridepad Rider agrees to wait at the pickup point for at least 5 (five) minutes after the agreed time for the Ridepad Owner/Driver to arrive. If the Co-Traveler/Ridepad Rider or Ridepad Owner/Driver fail to comply with any of these terms or any other Conditions Ridepad reserves the right to keep information relating to the breach, to publish or disclose this information on the Users online profile and to suspend or withdraw the User access to the Site. That they shall ensure that all other persons who accompany the Co-Traveller/Ridepad Rider in the Trip comply with these Conditions as applicable to a Co-Traveller/Ridepad Rider.
As a Ridepad Rider, you agree to pay the amounts charged for your use of the Ridepad Platform and Services (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on our Ridepad Page, Ridepad has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to our Ridepad Platform. Pricing may vary based on the type of service you request (e.g., Ridepad Budget; Ridepad Standard; Ridepad premium; Ridepad Bike) as described on Ridepad Platform. You are responsible for reviewing the applicable Ridepad Platform and shall be responsible for all Charges incurred under your Ridepad Account regardless of your awareness of such Charges or the amounts thereof.
If a Driver/Vehicle Owner/Ridepad Owner reports that you have materially damaged the Driver's vehicle, you agree to pay a “Damage Fee” depending on the extent of the damage (as determined by Ridepad in its sole discretion), towards vehicle repair or cleaning. Ridepad reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee. Collected Damage Fees will be passed in their entirety to the Driver whose car was damaged. Ridepad have discretionary powers in this regard. Ridepad has no obligation to settle the matter.
If you are a Driver, you will receive payment for your provision of Services. All Fare payments are subject to a Ridepad Commission, discussed below. Ridepad will process all payments due to you through its third party payments processor. You acknowledge and agree that such amounts shall not include any interest and will be net of any amounts that we are required to withhold by law.
By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from Ridepad, its affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your Ridepad Account or use of the Ridepad Platform or Services, updates concerning new and existing features on the Ridepad Platform, communications concerning promotions run by us or our third- party partners, and news concerning Ridepad and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, PUSH NOTIFICATIONS WITHIN THE APP YOU CAN USE dnd BUTTON available on Ridepad application.
In order to use the services each user must create a Ridepad Login Account and agrees to provide any personal information requested by Ridepad Platform. In Particular user will be required to provide their First Name, Last Name, Age, Valid Mobile Number; Driving License (Ridepad Owner/Vehicle Owner) and Email address. Users agree and accept that all of the information they provide to Ridepad when setting up the Ridepad Account and at any other time shall be true, correct, complete and accurate in all respects. Users also agree that any information supplied/provided/posted by users to Ridepad/Ridepad platform in connection with any trip, ride. vehicle or car sharing will be true,complete and accurate. Ridepad will not be liable to any user in the event of any wrong/incomplete/misleading/false/fraudulent/inaccurate information provided by another user. Unless expressly expressed by Ridepad, users are limited to one Ridepad Account per User. No Ridepad Account may be created on behalf of or in order to impersonate another person.
Your Information is any information you provide, publish or post to or through the Ridepad Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any Ridepad-related Facebook, Twitter or other social media posting) (your “Information”). You consent to us using your Information to create a Ridepad Account that will allow you to use the Ridepad Platform and participate in the Services. Our collection and use of personal information in connection with the Ridepad Platform and Services is as provided in Ridepad Privacy Policy. You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable Ridepad to use your Information, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. Ridepad does not assert any ownership over your Information; rather, as between you and Ridepad, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information. You may be able to create or log-in to your Ridepad Login Account through Ridepad Platform.
Ridepad, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Ridepad. Ridepad reserves the right to withhold or deduct credits or benefits obtained through a promotion the event that Ridepad determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. As part of your Ridepad Account, Ridepad may provide you with or allow you to create a “Referral Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Ridepad Ridepad Riders (“Referred Ridepad Riders”) or Drivers (“Referred Drivers”). Ridepad Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your Ridepad Code. You are not prohibited from advertising Ridepad Codes, including but not limited to: Google, Facebook,Whatsapp, Twitter and Bing. Ridepad reserves the right to deactivate or invalidate any Ridepad Code at any time in Ridepad discretion.
Ridepad, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Ridepad. Ridepad reserves the right to withhold or deduct credits or benefits obtained through a promotion the event that Ridepad determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. As part of your Ridepad Account, Ridepad may provide you with or allow you to create a “Referral Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Ridepad Ridepad Riders (“Referred Ridepad Riders”) or Drivers (“Referred Drivers”). Ridepad Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your Ridepad Code. You are not prohibited from advertising Ridepad Codes, including but not limited to: Google, Facebook,Whatsapp, Twitter and Bing. Ridepad reserves the right to deactivate or invalidate any Ridepad Code at any time in Ridepad discretion.From time to time, Ridepad may offer you with incentives in the form of Ridepad Points and Ridepad Cash Bonus to refer new Users to the Ridepad community (the “Referral Program”) which can be used only on Ridepad Platform and shall not be redeemed or claimed in the form of cash, bank transfer, referral income or any other benefit in any nature whatsoever. These incentives may come in the form of Ridepad Points, and Ridepad may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion. Your distribution of Ridepad Codes and participation in the Referral Program or any other promotional program is subject to this Agreement. and Ridepad in its sole discretions can withdraw any program or scheme without any prior notice.
With respect to your use of the Ridepad Platform and your participation in the Services, you agree that you will not:
By providing Services as a Driver on the Ridepad Platform, you represent, warrant, and agree that:
All intellectual property rights in the Ridepad Platform shall be owned by Ridepad absolutely and in their entirety. These rights include and are not limited to database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the Ridepad Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of Ridepad. Ridepad shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. RIDEPAD and other Ridepad logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Ridepad in India and/or other countries (collectively, the “Ridepad Marks”). You agree that you will not:
The following disclaimers are made on behalf of Ridepad, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders. Ridepad does not provide transportation services, and Ridepad is not a transportation carrier. It is up to the Driver to decide whether or not to offer a ride to a Ridepad Rider contacted through the Ridepad Platform, and it is up to the Ridepad Rider to decide whether or not to accept a ride from any Driver contacted through the Ridepad Platform. We cannot ensure that a Driver or Ridepad Rider will complete an arranged transportation service. We have no control over the quality or safety of the transportation that occurs as a result of the Services. This very Agreement is between Conjoinix Total Solution and the User of the Ridepad Platform and Ridepad takes no liability/responsibility of any third party (Non-user of Ridepad Platform) booking a ride through any Ridepad platform user. Any Liability/responsibility arising out of this Ride is of Ridepad rider. The Ridepad Platform is provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Ridepad Platform and/or the Services, including the ability to provide or receive Services at any given location or time. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. We do not warrant that your use of the Ridepad Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the Ridepad Platform will be corrected, or that the Ridepad Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Ridepad Platform or Services. We cannot guarantee that each Ridepad Rider is who he or she claims to be. Please use common sense when using the Ridepad Platform and Services, including looking at the photos of the Driver or Ridepad Rider you have matched with to make sure it is the same individual you see in person. Please note that there are also risks of dealing with underage persons or people acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of the Ridepad Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Driver or Ridepad Rider prior to engaging in an arranged transportation service. Ridepad is not responsible for the conduct, whether online or offline, of any User of the Ridepad Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Ridepad Riders. By using the Ridepad Platform and participating in the Services, you agree to accept such risks and agree that Ridepad is not responsible for the acts or omissions of Users on the Ridepad Platform or participating in the Services. Ridepad expressly disclaims any liability arising from the unauthorized use of your Ridepad Account. Should you suspect that any unauthorized party may be using your Ridepad Account or you suspect any other breach of security, you agree to notify us immediately. It is possible for others to obtain information about you that you provide, publish or post to or through the Ridepad Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the Ridepad Platform or through the Services. Please carefully select the type of information that you post on the Ridepad Platform or through the Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”). Opinions, advice, statements, offers, or other information or content concerning Ridepad or made available through the Ridepad Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the Ridepad Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the Ridepad Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others. Location data provided by the Ridepad Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither Ridepad, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the Ridepad Platform. Any of your Information, including geo locational data, you upload, provide, or post on the Ridepad Platform may be accessible to Ridepad and certain Users of the Ridepad Platform. Ridepad advises you to use the Ridepad Platform with a data plan with unlimited or very high data usage limits, and Ridepad shall not responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the Ridepad Platform. To receive Best results you may use Ridepad App on a version 4.0 and above.
You will defend, indemnify, and hold Ridepad including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Ridepad Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, without limitation, Drivers, Ridepad Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the Ridepad Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
IN NO EVENT WILL RIDEPAD, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “RIDEPAD” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE RIDEPAD PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE RIDEPAD PLATFORM, THE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This Agreement is effective upon your creation of a Ridepad Account. This Agreement may be terminated:
You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to Ridepad business, operations and properties, including User information (“Confidential Information”) disclosed to you by Ridepad for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Ridepad in order to prevent it from falling into the public domain.
As a Driver/Vehicle Owner/Ridepad Owner on the Ridepad Platform, you acknowledge and agree that you and Ridepad are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and Ridepad expressly agree expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Ridepad; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Ridepad, and you undertake not to hold yourself out as an employee, agent or authorized representative of Ridepad. Ridepad does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the Ridepad Platform. You retain the option to accept or to decline or ignore a Ridepad Rider’s request for Services via the Ridepad Platform, or to cancel an accepted request for Services via the Ridepad Platform, subject to Ridepad then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, Ridepad shall have no right to require you to: (a) display Ridepad names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Ridepad names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.
This Agreement shall be governed by the laws of the India without regard to choice of law principles. This choice of law provision is only intended to specify the use of Indian law to interpret this Agreement and is not intended to create any other substantive right to non-Indians to assert claims under Indian law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non- binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by Ridepad, in our sole discretion by providing notice to you. Except as explicitly stated otherwise, any notices to Ridepad shall be given by certified mail, postage,Courier, speed post. to Conjoinix Total Solution situated at G-40,Upper Ground Floor, Palam Extension, Ramphal Chowk, Sector-7,Dwarka,New Delhi-110075 . Any notices to you shall be provided to you through the Ridepad Platform or given to you via the email address or physical you provide to Ridepad during the registration process or any other time. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and Ridepad with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written. If you have any questions regarding the Ridepad Platform or Services, please contact our Customer Support Team through our Help Center info@ridepad.in;9646599775.
At Ridepad, we want to connect people through transportation and bring communities together. In this privacy policy, we tell you what information we receive from Ridepad Riders and drivers/Ridepad Owners, and how we use it to connect Ridepad Riders with drivers and continue to improve our services. Below, we explain how you can share with other Ridepad Riders and drivers in the Ridepad community as part of our mission to bring people together.
Registration Information. When you sign up for a Ridepad account, you give us your name, email address, and phone number. If you decide to sign up for Ridepad using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the Ridepad community, you can create a Ridepad Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.
Payment Method. When you add a credit card or payment method to your Ridepad account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Driver Application Information. If you decide to join our Ridepad driver community, in addition to the basic registration information we ask you for your date of birth, physical address(Office and Home), driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the Ridepad community.
Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank account numbers, tax information, and any other payment information provided by Drivers.
Location Information. Ridepad is all about connecting Drivers and Ridepad Riders. To do this, we need to know where you are. When you open Ridepad on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. Your location information is necessary for things like matching Ridepad Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Ridepad Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for Ridepad rides. If you give us permission through your device settings or Ridepad app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information. Ridepad receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information. To help us understand how you use the Ridepad Platform and to help us improve it, we automatically receive information about your interactions with the Ridepad Platform, like the pages or other content you view, your actions within the Ridepad app, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Ridepad Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.
User Feedback. At Ridepad, we want to make sure Users are always enjoying great rides. Ridepad Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Ridepad Riders information about Drivers’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Ridepad Platform and interact with Ridepad advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Ridepad Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Ridepad Platform.
Third Party Services. If you choose to register for Ridepad or otherwise link your Ridepad account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as Ridepad for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
Background Information on Drivers. Ridepad works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
We use the information we collect from all Users to:
Sharing between Ridepad Riders and Drivers. Ridepad Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Ridepad Riders and Drivers who connect their Ridepad accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Ridepad Rider has provided. Ridepad Riders see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Ridepad Riders’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Ridepad Rider that provided the rating or feedback.
Although we help Ridepad Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Ridepad Rider or Driver, including sharing actual contact information with your permission.
Sharing between Ridepad Line Ridepad Riders. If you use Ridepad Line, Ridepad Riders who have been matched with you will be able to see your name, photo and any information you have added to your Profile. If you connect your Ridepad account to Facebook (such as by signing up through Facebook), we may show your mutual friends with other Ridepad Riders who are also connected via Facebook. During the Ridepad Line matching process we may show photos of possible matches to you and other Ridepad Riders.
API and Integration Partners. If you connect to the Ridepad Platform through an integration with a third party service, we may share information about your use of the Ridepad Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Ridepad Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the Ridepad app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Ridepad Platform, including all of the things described in Section 3 above.
Other Sharing. We may share your information with third parties in the following cases:
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Ridepad Platform.
Text Messages. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, WITHIN THE APP YOU CAN USE dnd BUTTON available on Ridepad application.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Ridepad Platform (such as receiving a notification that your ride has arrived).
Profile Information. While your name will always be shared with Drivers and fellow Ridepad Line Ridepad Riders, you can delete any additional information that you added to your Profile at any time if you don’t want Drivers and Ridepad Riders to see it. Ridepad Riders will always be able to see Drivers’ names, rating, profile photos, and vehicle information.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Ridepad Rider and Driver location is core to the Ridepad Platform and without it we can’t provide our services to you.
Facebook Friends. You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.
Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If would like to terminate your Ridepad account, please contact us through help center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Ridepad Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.
Data Security. We are committed to protecting the data of the Ridepad community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Ridepad Platform, you are agreeing to this Privacy Policy and any updates we make to it.
Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting us at info@ridepad.in;9646599775.